Privacy Policy
Last updated: March 2026
1. Introduction
ZenTrading.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our trading signal service.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, billing information, and other details you provide when creating an account or subscribing to our service.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, device information, pages visited, and time spent on pages.
- Communication Data: Records of correspondence if you contact us for support or enquiries.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our trading signal service.
- Process transactions and send related information, including purchase confirmations and invoices.
- Send you trading alerts, signals, and service-related notifications.
- Respond to your comments, questions, and support requests.
- Monitor and analyse usage trends to improve our service.
- Detect, prevent, and address technical issues or fraudulent activity.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our service (e.g., payment processors, email delivery platforms). These parties are contractually obligated to keep your information confidential.
- Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your personal data.
- The right to withdraw consent where processing is based on consent.
- The right to data portability.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the service may not function properly without cookies.
9. Third Party Links
Our service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from a minor, we will take steps to remove that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@zentrading.ai.